By commissioning me, you agree to having read and acknowledged all terms listed below.
Should you have any questions, concerns, or requests, please bring them to my attention so I may do my best to accommodate you.
Wait Times
The amount of time between commission acceptance and completion will vary and depend on the type of suit being commissioned and other factors. A rough estimate of delivery will be given out once a commission has been accepted. I do ask that you give a reasonable amount of time to complete your suit to ensure the highest quality on the final product.
If an issue arises that will affect the production time of a suit, a notice will be sent out to the commissioner informing them of the situation. Things that will trigger a delay may include illness, injury, family emergency, day job related reasons and other unforeseen circumstances. In the event that a commission will have to be canceled due to extremely long delay times, you will receive a refund based on the progress of the suit's completion if you so choose. If materials for your suit have been ordered or arrived, you will not receive your 30% deposit back.
Payment
All payments are processed exclusively through PayPal. If you wish to use a different method please discuss this beforehand. You must be 18 years or older in order to send any form of payment. If you are under 18, an adult over 18 will be required to process all payment transactions on your end. This is only done to ensure everything during the transaction is done legally.
You will be required to put a 30% non-refundable deposit as soon as you receive the invoice. This secures your slot and also shows us you’re committed to the commission. The remaining 70% must be paid off within 6 months of the initial deposit. Your suit will not be shipped out until the remaining balance on your invoice is $0. If you do not pay off your suit within the time frame provided, I reserve the right to cancel your commission without refund and recoup costs on it. I may allow a 30 day grace period from the 6-month mark, but will be contacting you to work things out within it.
Payment Plans
If you require a payment plan for your suit, please let me know before sending a payment so we can work out the details. You will still be required to pay a 30% deposit before any work can start however.
If you are using a payment plan, it is your responsibility to stay on top of it and make the necessary payments on time. You will be notified of any missed payments immediately; if 3 payments are missed in a row, the suit commission will be terminated immediately, and I reserve the right to auction off the work done on your suit in order to make up for lost money. If you cannot make a deadline for any reason please contact me to work things out. Please be aware that if missed payments become a frequent issue, I may issue a “late fee” of 10% of what you currently owe at the time of the fee being issued. While I would rather not charge extra, I reserve the right to ensure commitment to the payment plan.
Reference Material
I am happy to work with a wide range of reference material to make sure everything is done perfectly. References are preferred to be colour and high resolution. If a reference sheet is unclear or not up to date, I am not at fault for any errors that arise in the commission from it. I will do my best and work with the client to make everything as accurate as possible, but issues from poor visibility or changes to the character that were unspecified to me are out of my control. If a reference requires any specifications, I ask that these are provided to me as soon as possible.
Suit Completion and Shipping
Once your suit is completed and before it can be sent you will be required to have paid off the entirety of what you owe for the commission. Your suit will not, under any circumstances, be shipped unless this amount is exactly 0. This goes for payment plans as well. This is done to ensure that I get paid for work on the suit, and that the customer is not able to scam me.
The cost of shipping will be included in the invoice, and a shipping quote will be included within the general quote form. I ship out of the GTA in Canada, and will ship internationally using FedEX or Canada Post/USPS. A tracking number will be provided as well. If you encounter any issues with shipping, please contact us immediately so we can resolve the issue on our end. You will also be responsible for any custom charges incurred, and any damages/ lost packages will be the responsibility of the postal service used.
You will not be charged for shipping if I can deliver it directly to you. However the amount owed for the suit must be $0 before I can hand it over.
Edits and Revisions
While your suit is being worked on, you will be sent progress photos of each major step, and asked if you are ok with how everything looks. This will include anything involving patterns and markings to ensure design accuracy. If you would like any edits or revisions of your suit at these points, let me know ASAP. Depending on the complexity and invasiveness of the edit, you may be charged extra for time spent on it. Certain edits (such as anything involving the headbase or feet base after furring) will not be possible after a certain point in your suit’s construction, and cannot be done.
Warranty
All suits are guaranteed for one year so long as you follow the fursuit care instructions (included with every suit). Sewing seams may pop during your first few suit ups, which is completely normal as the suit is breaking in with your body and adjusting to it. If for any reason your suit is damaged due to a construction issue I will fix and/or replace the defective part. Please be aware that if a suit is stored/cared for improperly or used very roughly that it will void your warranty and you will be responsible for paying for repairs. The difference between a well cared-for suit and a very roughly used suit are very recognizable, so if you wish to file a warranty claim please be upfront and honest with us first.
Overtime touch ups may be needed, especially on suits that use airbrushing or drying brushing, and custom dyed furs. These touch ups are covered by warranty as long as you pay the shipping charge.
Requesting a Refund
If at any point you wish to receive a refund please let me know right away. You will receive either a partial or full refund minus the 30% deposit, with the amount refunded depending on the circumstances and amount of work completed on the suit. I can finish and sell any suit that is refunded if enough work has been done on it. I also reserve the right to cancel a suit and refund it at any point in time if I deem necessary. Reasonable grounds for termination include: harassment, defamation, unwillingness to agree to terms, missed payments, general rudeness and inappropriate behavior. I will also block and deny any future involvement with those who had commissions terminated. I also reserve the right to terminate commissions based on actions of homophobia, transphobia, islamophobia, BIPOC racism, anti-LGBTQ+ ideals and other acts of hate.
To be issued a refund, I will require a reason so the process can begin. Please do not chargeback using paypal, as this is of very little help to us and will do more damage than good. Send a message first before taking any action so we can work things out. I will respond within a day to any and all messages. Any chargeback claims will be fought and may be made public to warn others of this conduct.
Copyright
I retain the rights to all of the suits and accessories produced. This does not mean I own the design of the suit itself, as this right remains with the commissioner; I do however own the design of suits that I produce on my own or through artistic liberty commissions. However, I do not directly affiliate myself with any commissioner unless this relationship is directly stated.
I will post progress pictures and videos of suits being worked on on Instagram, YouTube, and Twitter periodically, and reserve the right to do so unless otherwise discussed with the client. If you wish for your suit to remain anonymous, please inform me beforehand. Once a suit is finished, I will take pictures and post it to my website for display purposes.
Privacy Statement
If you commission me, your private info such as your address and name will not be stored or sold to 3rd parties in any way. Your info will only be used for payment info and to complete and ship your fursuit.
Agreement
By paying your first non-refundable deposit, you are agreeing to these terms.
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